Privacy Policy

How we collect and what we use your information for:

When you make a purchase on the Small Paws Supply website or reach out for assistance or information about our products and services, you consent to the collection, use, and disclosure of your personal information for the following purposes:

• Processing and fulfilling your order, including updates on its status and delivery
• Responding to inquiries about our products or services
• Managing and administering the services we provide
• Sharing with third-party service providers who assist in order fulfillment
• Reporting and compliance with legal obligations
• Preventing fraud against you, Small Paws Supply, or others
• Seeking your feedback through product reviews
• Enhancing our website

Small Paws Supply Users Account

To meet these needs, we may contact you through various methods, including email, SMS, mail, social media, or telephone.
By using the Site, you are responsible for keeping your account and password confidential and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
To purchase Goods on the Site, you can either create an Account or check out as a Guest. If you choose to check out as a Guest, some features may be limited, such as access to order history, order status, address book, and marketing communications.
To create an Account, you must provide personal and contact information. Whether you create an Account or check out as a Guest, you warrant that the details you provide are accurate and correct. You accept that the fulfillment of your order depends on the accuracy of this information.  If you suspect that someone else has accessed your Account, you must contact us immediately.

We reserve the right to modify your Account or Orders if the information provided is outdated, incomplete, incorrect, misleading, inactive for a reasonable period, or if we are unable to contact you using the details provided. We may also act if we believe your Account is being used inappropriately according to these Terms and Conditions. We reserve the right to modify or terminate your Account or its details at our discretion, including the deletion, merging, or amalgamation of duplicate Accounts.
If we use third-party services for secure payments or other features, you may need to create and maintain a separate account with those services, which may include personal and financial details. You must comply with the terms of use for these third-party websites. Failure to comply may limit your ability to place Orders or receive Goods, rebates, or bonuses related to your Purchases.

Information Security

We are committed to taking all reasonable measures to protect personal and company information from misuse, loss, unauthorised access, modification, or disclosure.
Your information is stored securely in electronic form. Access is limited to authorised personnel only. All personal, company, or confidential information is kept in secured locations or electronic databases that require logins and passwords.
Certain information is retained for several years to comply with legal requirements, and any personal information that is no longer needed will be safely destroyed.

Accessing and Correcting your Data

You can request access to view and correct any personal information we hold at any time. We will process your request promptly and within a reasonable timeframe, and there is no fee for accessing your information. You may also ask us to correct any personal information that is incorrect or outdated.
We strive to ensure that all the information we collect, use, or disclose is accurate, complete, and up to date. Please notify us promptly if there are any changes to your personal information.

Feedback and Reviews

You acknowledge and agree that Small Paws Supply reserves the right to publish any submitted reviews or ratings, which may include your first name and suburb.

Updates to Our Privacy Policy

Small Paws Supply reserves the right to modify this privacy policy at any time to comply with legislative requirements. Any changes will be reflected in the updated policy here. If you have any questions or concerns about these changes, you are encouraged to contact Small Paws Supply by phone or email.